AI Meets HR: The Next Frontier in Workforce Management
Artificial intelligence is everywhere and is supercharging the way we run and grow our businesses. One of the more interesting and exciting AI developments from an operational standpoint is how the technology is revolutionizing and augmenting HR functions, resulting in a more efficient and cost-effective approach to employee acquisition, retention, and development.
While the human element will almost certainly remain a key factor in an organization’s HR functions, the automation of certain tasks and efforts allows your HR staff to engage at a more strategic level rather than being mired in the time-consuming, repetitive, and low-yield tasks that so often go along with the job.
AI in Hiring
Hiring a new employee is often time-consuming and expensive. But there are AI tools that can streamline the recruitment process by evaluating resumes and identifying top candidates at lightning speed based on the criteria you choose.
AI-driven chatbots can gather data on applicants with initial Q&As and even more extensive automated preliminary interviews. Once the data is gathered, the chatbot can analyze the data gathered on the individual candidate and compare it to other applicants, current employees, or the ideal characteristics determined for the role.
Other exciting AI HR platforms provide video interviewing and assessment tools. These tools can gather data and evaluate a candidate’s responses, communication skills, and their facial expressions.
Another fascinating use of AI in hiring are technologies that gamify part of the recruitment process. These online games assess performance and, using predictive analysis, determine the most likely future outcomes for a job candidate in the specific role. The platform can also match candidates to the most appropriate job openings within the organization.
AI in Onboarding and Training
Artificial intelligence can improve onboarding by tailoring the process and information provided to a new hire based on any number of criteria. For training initiatives, AI can identify knowledge gaps and opportunities, then adjust training modules based on that data, ultimately accelerating the learning process.
There are AI platforms that evaluate an employee’s role, their past experience, and their career goals to personalize and enhance their learning paths and skill acquisition – all of which can dramatically improve their professional development. Technologies can also identify proficiency gaps and other negative factors that can then be mitigated with customized training modules as needed.
AI in Employee Development
Employee development is an incredibly impactful factor in overall business success, so it just makes sense to automate some of that HR function. AI can offer a human resources department smart tools that support individual career growth and improve skills. Again, based on an employee’s role, career goals, and long-term plans of the organization, AI can recommend training courses or career trajectories. It can match ideal mentors and mentees. It might even suggest paths that neither the employee nor the employer ever considered.
AI tools like LinkedIn Learning personalize talent development opportunities by analyzing an employee’s skills and goals, then recommending workshops, classes, or other training tools to help get them there.
Artificial intelligence can augment your HR initiatives throughout every stage of the employment lifecycle. As AI continues to evolve, so too will the ways business owners and HR departments leverage the advanced technology. While HR will always be entrenched in the human experience – and rightly so – artificial intelligence can provide the insight and efficiencies to build a more dynamic and engaged workforce.